Our Commitment to Your Privacy

99jitu is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and what rights you have regarding your data. By using 99jitu services, you acknowledge that you have read and understood this Privacy Policy.

Key Principle: We collect only the information necessary to provide you with safe, secure, and compliant gaming services. We never sell your personal data to third parties for marketing purposes.

1. Introduction

This Privacy Policy applies to all users of the 99jitu online gaming platform, accessible at https://99jitu.cam and related mobile-optimized versions. 99jitu operates as an online casino and sports betting platform serving users in Indonesia. This policy covers all personal information collected through our website, account registration process, gaming activities, customer support interactions, and marketing communications.

As an operator in the regulated online gaming industry, 99jitu is required by law and licensing regulations to collect, process, and store certain personal information to comply with Know Your Customer (KYC) requirements, anti-money laundering (AML) regulations, responsible gaming mandates, and tax reporting obligations. We take our data protection responsibilities seriously and implement industry-leading security measures to safeguard your information.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between you and 99jitu. If you have questions about any aspect of our data practices, please contact our Data Protection Officer using the contact information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 99jitu account, we collect the following personal information directly from you:

  • Identity Information: Full legal name as it appears on your government-issued ID (KTP or passport), date of birth, gender, nationality, and citizenship status.
  • Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code in Indonesia.
  • Account Credentials: Username, password (stored in encrypted form), and security questions/answers if configured.
  • Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers), transaction history, deposit amounts, withdrawal amounts, and payment method preferences.
  • Verification Documents: Clear photos or scans of your government-issued photo ID (KTP or passport), proof of address documents (utility bills, bank statements, government correspondence dated within 3 months), and selfie verification photos holding your ID next to your face with the current date written on paper.

2.2 Information Automatically Collected

When you access and use 99jitu services, we automatically collect certain technical and usage information:

  • Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information.
  • Connection Information: IP address, geographic location (country, region, city derived from IP address), internet service provider, connection type, and time zone.
  • Usage Data: Pages viewed, features accessed, games played, betting history, session duration, clickstream data, search queries, and navigation patterns throughout the site.
  • Gaming Activity: Wagers placed, game outcomes, winnings and losses, favorite games, playing patterns, bet sizes, frequency of play, and responsible gaming tool usage (deposit limits, session limits, self-exclusion status).
  • Communication Records: Customer support chat logs, email correspondence, WhatsApp and Telegram messages exchanged with our support team, complaint details, and resolution outcomes.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

  • Payment Processors: Transaction confirmations, payment method verification status, and fraud risk assessments from banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
  • Identity Verification Services: Results of ID document authentication, address verification checks, and fraud screening from specialized third-party verification providers.
  • Credit Reference Agencies: Credit history and financial standing information where permitted by law and necessary for regulatory compliance.
  • Self-Exclusion Databases: Information about voluntary or regulatory self-exclusion from gambling activities with other operators.

3. How We Use Your Information

99jitu uses your personal information for the following purposes, all of which are necessary to provide you with gaming services and comply with legal obligations:

3.1 Account Management and Service Provision

  • Creating and maintaining your player account
  • Authenticating your identity when you log in
  • Processing deposits and withdrawals to your preferred payment methods
  • Enabling you to place bets and play games on our platform
  • Tracking your gaming activity, balances, and transaction history
  • Calculating and applying bonuses, promotions, and loyalty rewards
  • Enforcing wagering requirements and bonus terms
  • Settling bet outcomes and crediting winnings to your account

3.2 Regulatory Compliance and Legal Obligations

  • Verifying your identity and age (21+ requirement) through KYC procedures
  • Complying with anti-money laundering (AML) and counter-terrorism financing regulations
  • Preventing fraud, unauthorized access, and account abuse
  • Detecting and preventing prohibited activities (collusion, bonus abuse, use of automated software)
  • Maintaining records required by gaming regulators and tax authorities
  • Responding to legal requests from law enforcement, courts, or government agencies
  • Reporting suspicious transactions or activities to relevant authorities

3.3 Responsible Gaming and Player Protection

  • Implementing and monitoring deposit limits, loss limits, and session timers
  • Processing self-exclusion and cooling-off period requests
  • Identifying patterns of problem gambling behavior
  • Providing reality-check reminders during extended play sessions
  • Offering intervention support to players showing signs of gambling issues
  • Preventing underage gambling by rigorously enforcing age verification

3.4 Customer Support and Communication

  • Responding to your inquiries, questions, and support requests
  • Resolving technical issues, payment problems, and account disputes
  • Sending transactional notifications (deposit confirmations, withdrawal status, bonus credits)
  • Providing important account updates and security alerts
  • Notifying you of changes to our Terms, Privacy Policy, or services

3.5 Marketing and Promotions (With Your Consent)

  • Sending promotional offers, bonus opportunities, and special event notifications
  • Personalizing marketing content based on your game preferences and playing patterns
  • Conducting surveys and requesting feedback to improve our services
  • Inviting you to participate in tournaments and exclusive VIP promotions

Note: You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in promotional emails. Opting out does not affect transactional or account-related communications, which are necessary for service provision.

3.6 Platform Improvement and Analytics

  • Analyzing usage patterns to improve website performance and user experience
  • Testing new features, games, and betting markets
  • Identifying and fixing bugs or technical issues
  • Optimizing mobile responsiveness and page loading speeds
  • Conducting aggregated data analysis to understand player behavior trends (data is anonymized for analytics purposes)

4. Information Sharing and Disclosure

99jitu does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform services on our behalf, including:

  • Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
  • Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other game studios that power our casino and live dealer offerings.
  • Identity Verification Services: Specialized providers that authenticate your ID documents and verify your identity for KYC compliance.
  • Customer Support Tools: Live chat software, help desk platforms, and communication services that enable our support team to assist you.
  • Cloud Hosting Providers: Secure server infrastructure providers that host our website and databases.
  • Analytics Services: Tools that help us understand website usage and improve performance (data is anonymized where possible).

All third-party service providers are contractually obligated to handle your data securely, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in response to valid legal processes, including:

  • Compliance with court orders, subpoenas, or government investigations
  • Reporting to gaming regulators and licensing authorities
  • Cooperating with law enforcement in fraud investigations or criminal proceedings
  • Meeting tax reporting obligations to Indonesian tax authorities
  • Submitting suspicious transaction reports to financial intelligence units for AML compliance

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified via email and prominent notice on our website of any such change in ownership or control of your personal information, and you will have the opportunity to delete your account before the transfer if you do not wish your data to be transferred.

4.4 Consent-Based Sharing

We will share your information with other third parties only when you have given explicit consent, such as when you participate in a joint promotion with a partner brand or when you request integration with a third-party service.

5. Data Security Measures

99jitu implements industry-leading technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL (Secure Socket Layer) technology.
  • End-to-End Encryption: Payment details and sensitive personal information are encrypted throughout the entire transaction process.
  • Encrypted Data Storage: All stored data, including passwords and financial information, is encrypted at rest using AES-256 encryption standards.

5.2 Access Controls and Authentication

  • Password Hashing: User passwords are hashed using bcrypt or similar one-way cryptographic algorithms—we never store passwords in plain text.
  • Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security by requiring a time-based code from your mobile device in addition to your password.
  • Role-Based Access Control: Internal access to user data is restricted to authorized personnel only, based on job function and necessity.
  • Activity Logging: All access to personal data is logged and monitored for suspicious activity.

5.3 Infrastructure Security

  • Secure Servers: Our data is hosted on secure, redundant servers in certified data centers with physical security controls, 24/7 monitoring, and backup power systems.
  • Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection software protect against unauthorized access attempts and cyber attacks.
  • DDoS Protection: Distributed Denial of Service (DDoS) mitigation systems ensure platform availability even during large-scale attacks.
  • Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments to identify and address potential weaknesses.

5.4 Employee Training and Policies

  • All employees with access to personal data receive mandatory data protection training
  • Strict confidentiality agreements and non-disclosure policies are enforced
  • Employees must follow secure data handling procedures and are subject to disciplinary action for violations

Important Notice: While we implement robust security measures, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials and should never share your password with anyone. If you suspect unauthorized access to your account, contact us immediately at [email protected].

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit websites. They enable websites to remember your preferences, recognize you on return visits, and provide a personalized experience. 99jitu uses cookies and similar tracking technologies (web beacons, pixels, local storage) to improve functionality and analyze usage patterns.

6.2 Types of Cookies We Use

Essential Cookies (Strictly Necessary): These cookies are required for the website to function properly. They enable core features such as logging in, account authentication, session management, and secure payment processing. You cannot disable these cookies through our cookie settings, as doing so would prevent you from using our services.

Functional Cookies: These cookies remember your preferences and settings, such as language preference, currency display, and game favorites. They enhance your user experience by providing personalized features. Disabling these cookies may result in a less tailored experience.

Analytics and Performance Cookies: We use analytics cookies to understand how users interact with our website—which pages are most visited, where users encounter issues, average session duration, and bounce rates. This data is aggregated and anonymized. We use tools like Google Analytics to collect this information. You can opt out of analytics cookies through your browser settings or our cookie preference center.

Marketing and Advertising Cookies (Optional): With your consent, we may use cookies to deliver personalized promotional content based on your gaming activity and preferences. These cookies track your browsing behavior across sessions to show relevant bonus offers and game recommendations. You can disable marketing cookies at any time without affecting essential platform functionality.

6.3 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. However, disabling essential cookies will prevent you from using critical features of 99jitu. To manage cookies:

  • Browser Settings: Consult your browser's help documentation (Chrome, Firefox, Safari, Edge) for instructions on managing cookies.
  • Cookie Preference Center: Access our cookie settings through your account dashboard to customize which non-essential cookies you accept.
  • Opt-Out Tools: Use industry opt-out tools like the Network Advertising Initiative opt-out page or Digital Advertising Alliance's consumer choice page to control advertising cookies across multiple sites.

6.4 Third-Party Cookies

Some cookies on our site are set by third-party service providers (game providers, payment processors, analytics services). We do not control these cookies—refer to the third party's privacy policy for information about their cookie practices. We only work with reputable partners who comply with data protection regulations.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. This includes account details, transaction history, gaming activity, correspondence, and any other data associated with your account. To request access, contact our Data Protection Officer at [email protected]. We will provide the data in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings. For information you cannot update yourself (such as name or date of birth, which must match verified ID documents), contact customer support with documentation supporting the correction.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. However, we may be legally required to retain certain information for regulatory compliance (AML, tax reporting, dispute resolution) even after account closure. We will inform you of any data we must retain and the legal basis for retention.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of your data or when you have objected to processing while we verify whether our legitimate interests override yours. During the restriction period, we will store your data but not actively use it except for legal claims or with your consent.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and transmit it to another service provider. This right applies to information you provided to us with your consent or for the performance of a contract.

7.6 Right to Object

You can object to processing of your personal data when we rely on legitimate interests as the legal basis. You have an absolute right to object to processing for direct marketing purposes—if you opt out of marketing, we will cease such processing immediately. For other objections, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

7.7 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications or optional cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can withdraw consent through account settings, unsubscribe links in emails, or by contacting customer support.

7.8 Right to Lodge a Complaint

If you believe we have not handled your personal data properly or have violated data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Indonesia, you can contact the Ministry of Communication and Information Technology or the relevant regulatory body. You can also contact our Data Protection Officer first to attempt to resolve the issue directly.

7.9 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. Include your account username, the specific right you wish to exercise, and any relevant details. We will verify your identity before processing the request (to prevent unauthorized disclosure of personal data) and respond within 30 days. There is no fee for making a privacy rights request unless your request is manifestly unfounded or excessive.

8. Data Retention Periods

99jitu retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and accounting obligations:

8.1 Active Account Data

While your account is active, we retain all personal information, transaction history, and gaming activity to provide ongoing services, process transactions, and comply with responsible gaming monitoring requirements.

8.2 Closed Account Data

After you close your account (voluntarily or due to terms violation), we retain your data for the following minimum periods based on legal and regulatory requirements:

  • Identity Verification Data (KYC): Retained for 7 years after account closure as required by AML regulations
  • Transaction Records: Retained for 7 years for tax reporting and financial audit purposes
  • Gaming Activity Logs: Retained for 5 years as required by gaming regulators for dispute resolution and compliance audits
  • Self-Exclusion Records: Retained indefinitely to prevent account reopening during exclusion periods and to honor permanent self-exclusion requests
  • Marketing Data: Deleted immediately upon account closure or when you unsubscribe, unless required for regulatory purposes

8.3 Anonymized Data

After the retention period expires, personal identifiers are permanently deleted or anonymized. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis, research, and service improvement purposes.

8.4 Legal Holds

If your data is subject to legal proceedings, regulatory investigations, or unresolved disputes, we may be required to retain the data beyond standard retention periods until the matter is resolved, even if you have requested deletion.

9. International Data Transfers

As an online platform operating internationally, your personal information may be transferred to, stored in, and processed in countries outside Indonesia where our servers, service providers, and partners are located. These countries may have different data protection laws than Indonesia.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses: We use European Commission-approved contractual clauses with service providers to ensure adequate data protection.
  • Data Processing Agreements: All third-party processors are contractually obligated to handle your data securely and in compliance with applicable laws.
  • Adequacy Decisions: Where possible, we transfer data only to countries recognized as providing adequate data protection.
  • Encryption in Transit: All data transfers are encrypted to protect against interception.

By using 99jitu services, you acknowledge and consent to the transfer of your data to international locations for the purposes described in this Privacy Policy.

10. Children's Privacy

99jitu's services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification checks, and we require submission of government-issued ID during the KYC process to confirm that all users meet the minimum age requirement.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete the account, remove all associated personal data from our systems, and refund any deposited funds. If you believe a minor has created an account on 99jitu, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and implement parental control software to prevent minors from accessing gambling websites. We take underage gambling prevention seriously and cooperate fully with authorities on any suspected violations.

11. Changes to This Privacy Policy

99jitu reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will notify you through one or more of the following methods:

  • Email notification to your registered email address
  • Prominent notice on our website homepage
  • Pop-up notification when you log into your account
  • Update to the "Last Updated" date at the top of this document

Changes to this Privacy Policy will become effective immediately upon posting unless otherwise stated. Your continued use of 99jitu services after changes have been posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should close your account before the changes take effect.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. You can find the current version at any time at https://99jitu.cam/privacy-policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following methods:

General Privacy Inquiries

  • Email: [email protected]
  • Customer Support: Available 24/7 via live chat, WhatsApp, or Telegram
  • Response Time: We aim to respond to privacy inquiries within 48 hours

Data Protection Officer

For formal data subject rights requests, complaints, or data breach notifications, contact our Data Protection Officer:

  • Email: [email protected]
  • Subject Line: Include "Data Protection Request" or "Privacy Rights Request" for faster processing

Compliance and Legal Team

For regulatory inquiries or legal matters related to data protection:

  • Email: [email protected]
  • Subject Line: Include "Legal Inquiry - Privacy" for proper routing

Important: When contacting us about privacy matters, please include your account username (but not your password or other sensitive credentials) to help us verify your identity and process your request efficiently. We will never ask for your password via email or chat.

Your Consent

By creating an account and using 99jitu services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You consent to the collection, use, storage, and disclosure of your personal information as described in this document. If you do not agree with our privacy practices, please do not use our services.

How We Protect Your Data

256-bit SSL Encryption

All data transmitted between your device and our servers is protected by military-grade encryption, the same standard used by banks worldwide.

Two-Factor Authentication

Add an extra layer of security to your account with optional 2FA, requiring both password and time-based mobile code to log in.

Secure Data Centers

Your information is stored on redundant servers in certified facilities with 24/7 monitoring, physical security, and backup systems.

No Data Selling

We never sell your personal information to third parties for marketing purposes. Your data stays with us and trusted service providers only.

Regular Security Audits

Independent third-party security firms conduct penetration testing and vulnerability assessments to identify and fix potential weaknesses.

Regulatory Compliance

We comply with international data protection regulations, AML requirements, and gaming authority standards to ensure lawful data handling.

Questions About Your Privacy?

Our privacy team is here to help. Contact us anytime for clarification or to exercise your data rights.

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